Return & Refund Policy – Norvo

Effective Date: September 2025

At Norvo, we strive to deliver the best quality shoes and sliders. However, if you are not completely satisfied with your purchase, our Return & Refund Policy ensures a smooth process.

1. Return Window

• Returns can be requested within 7 days of delivery.
• Requests made after 7 days will not be accepted.

2. Eligible Returns

• Defective or damaged products
• Incorrect size or item received
• Only unused, undamaged products in their original packaging are eligible.
• Unboxing video with the shipping label clearly visible is mandatory for any return claim.

3. Non-Returnable Items

• Sale items or discounted products
• Used or worn products

4. Refund & Replacement Options

• You can choose either refund or replacement for eligible returns.

5. Return Shipping Charges

• A fixed ₹50 return shipping fee will be deducted from your refund.

6. Refund Process

• Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

7. How to Initiate a Return

• Go to “My Orders” on our website/app to submit a return request.
• Ensure you include the unboxing video with the visible shipping label when submitting your claim.

8. Contact Us

For questions about returns or refunds, you can reach us at:

help.norvo@gmail.com